Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. In fact this number increased from 67% in 2012 to 84% in 2015. This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017.
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