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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

For example, HGS’s customer support program for multinational food corporation Danone consists of a team of healthcare professionals (nurses, dietitians, and midwives) who routinely answer customer queries around childbirth, pregnancies, and pre-natal care. Wed, 05/27/2015 - 14:41. Training, Training, and More Training. Contact Center.