2015, Chief Customer Officer, Journey mapping and Surveys

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2015

Chief Customer Officer

Journey mapping

Surveys

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience

Customer Experience Customer Service Consulting Consulting

The current state of Customer Experience and how I would like it to be

Customer Guru

DECEMBER 13, 2017

According to a Gartner research , 50% of product investment projects will be redirected to customer experience innovations in 2017. In another survey conducted by CX Network , over 800 respondents shared their view on the challenges and investments in Customer Experience for 2017.

Customer Experience

Customer Experience Chief Customer Officer Customer centricity Coaching

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

The current state of Customer Experience and how I would like it to be

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