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call center professionals Schedule adherence Abandon Call call center software Gamification Interactive Voice Response Coaching First call resolution CRM Average Handle Time More Related Topics >
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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. However, post-pandemic many Gong competitors have come to the fore.

Sales 52
Sales Coaching CRM Contact center software 52
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Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

JULY 9, 2018

Reducing the number of abandoned calls improves a contact center’s ASA score. Also, a contact center can easily improve their ASA by having streamlined call routing in place. Getting ahold of the right person the first time also ultimately improves customer experience. This is then divided by the total number of calls.

Metrics 78
Metrics Call Center Schedule adherence Abandon Call 78
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