HGS

SEPTEMBER 30, 2015

This is the information that is most difficult to instill within the standard training curriculum but which is essential to achieving an exceptional customer experience. . The end result is a truly optimized customer experience. Wed, 09/30/2015 - 15:59. employee engagement. Contact Center.

outsourcing 100

outsourcing Contact Center Management Coaching 100

Enghouse Interactive

APRIL 28, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40