Tenfold - Contact Center Blog

JULY 9, 2018

Here’s a list of the most crucial metrics that inbound call center must measure. It is a direct reflection of an agent’s and a center’s capacity to solve problems, answer questions, and provide needs the very first time a customer calls. A 2016 survey by Call Center Helper shared that 62.7%

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Metrics Call Center Schedule adherence Abandon Call 78

JustCall

AUGUST 6, 2020

Raleigh was named at the top in Forbes' list of the best places for businesses and careers in 2015, with a job growth rate of around 2.6% (as of 2018). Besides building a local presence with a 919 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall.

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virtual call center Education Interactive Voice Response Call Logging 52

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Ensure that the vendor provides excellent support, such as documentation, training, and responsive customer service, in case you encounter any issues or need help with the software.

Sales 52

Sales Coaching CRM Contact center software 52