2015 Call center experience Consulting Feedback 
CCNG
OCTOBER 19, 2022
(Temkin, 2018) After a bad experience, 22% cut their spending with the company and 19% stopped their relationships with the company completely. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Short answer: YES!
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. Consumers want a place to give quick feedback, vent, and interact with their favorite brands.
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