2015 Big data Journey mapping Personalization 
Avaya
DECEMBER 6, 2016
Whether you realize it or not, big data is at the heart of practically everything we do today. That person can also now record and analyze their utility usage via smart home solutions—anywhere, anytime. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities.
CX Journey
DECEMBER 30, 2014
The 14 posts listed here seemed to resonate with readers this year; I''m sharing them again because I think they provide some great refreshers to carry you into 2015 and the next leg in your CX Journey. 18 Reasons to Map Customer Journeys Have you started journey mapping yet? Lots of it. Cheers to you!
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