2015 Best practices Call center experience Surveys 
Fonolo
NOVEMBER 17, 2020
According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2015.
inmoment
MAY 14, 2020
Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. In our experience, an index or combination of metrics is often the best predictor of member behaviors.
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