DMG Consulting

JUNE 7, 2017

DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. growth rate for both the contact center WFO and WFM sectors, and a 10.7%

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

Verint

JUNE 2, 2015

CRMXchange Virtual Conference: Quality Assurance and Analytics. Verint’s Donna Denehy, enterprise workforce optimization, will present “Have You Listened to Your Customer Today?” She will explore how recording, analytics and customer feedback are all involved in the ongoing transformation of quality. ET on June 1.

Analytics 35

Analytics Enterprise Feedback Customer effort 35

Zoom International

NOVEMBER 7, 2018

In 2015, we kicked off a customer experience transformation powered by the Net Promoter® methodology for our customer-facing teams. As experienced champions of the Net Promoter® methodology, we’ve developed a set of tools and analytics to speed up your Net Promoter® program implementation: Contact us to learn more.

Contact Center 40

Contact Center Banking Surveys Metrics 40