Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 3: “We’re currently assisting other customers, your call be answered in the order in which it was received.”. Here we are in 2016 now, the study was done in 2015, and it is only 17%. In 1976, the percentage of households with a problem was 32% and in 2015 it’s 54%. Number 2: “That’s our policy.”. That’s a big increase.
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