Fonolo

JULY 20, 2023

Call-backs are an excellent tool that can benefit both customers and businesses – when they’re designed and implemented correctly. It’s important to understand that call-back products using algorithms and estimated wait times often come up short, leaving customers waiting on hold a second time.

Wait times 67

Wait times Abandon rate Call Center Contact Center 67

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Industry: B2B. Industry: Telecommunications.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57