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100+ Customer Service Statistics & Facts of 2019

ProProfs Blog

JUNE 14, 2019

52% of people around the globe believe that companies need to take action on feedback provided by their customers. And to stop customers leaving without letting the brand know, it is important to work upon their feedback. 75% of customers believe it takes too long to reach a live agent. Microsoft. American Express.

Customer Service 135
Customer Service Self service Chatbots Virtual Agent 135
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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

FEBRUARY 16, 2018

Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” And that has held true over the years.

Customer Service 40
Customer Service Chatbots Journey mapping Multichannel 40
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