2014 Feedback Journey mapping Virtual Agent 
ProProfs Blog
JUNE 14, 2019
52% of people around the globe believe that companies need to take action on feedback provided by their customers. And to stop customers leaving without letting the brand know, it is important to work upon their feedback. 75% of customers believe it takes too long to reach a live agent. Microsoft. American Express.
Comm100
FEBRUARY 16, 2018
Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Practice customer journey mapping to see where in their journey your customers are coming across friction.
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