2013, Customer centricity, Employee engagement and Service level

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2013

Customer centricity

Employee engagement

Service level

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

CSM Magazine

JULY 19, 2023

Every week, agents schedule 4,700 breaks and 1,100 holiday requests using Calabrio’s self-service app while team managers utilise the WFM software to arrange 1,700 offline activities such as meetings, 1-2-1 sessions, and ‘return to work’ coaching for example, after parental leave or a career break.

outsourcing

outsourcing Coaching Self service Customer centricity

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100.

Customer centricity

Customer centricity Healthcare Management Feedback

Customer Contact Central

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Stay Connected