Vcaretec

JUNE 6, 2022

As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space. Connect: @greg_levin Mitch Lieberman Bio: Mitch is a Customer Experience Architect and Strategist, focusing on customer service, CRM, and contact centers.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Serenova

APRIL 12, 2019

With more contact center exhibitors, sessions, speakers—and buzz— than ever before, the benefits of the cloud were celebrated, deconstructed and debated. So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Dialer 360

APRIL 20, 2018

Digital transformation contact center is essential to practice for sustainability in 2018. As strategies and work processes move from on-premises to the cloud, or from manual assignments to robotized forms, contact center managers are able to track down any data in lightning fast speed. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21

Fenero

FEBRUARY 22, 2019

Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help transform the way customers interact with their service providers. On March 28, 2017, Amazon finally made an announcement: “Amazon Connect – Customer Contact Center in the Cloud”.

Contact center software 9

Contact center software Contact Center contact center solutions Interactive Voice Response 9