Remove 2013 Remove contact center solutions Remove Self service
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The Rise of Contact Center as a Service (CCaaS)

Noble Systems

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. IVR and Self-service Options.

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

Fenero

It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). While these statements have small hints of the truth, Amazon Connect is by far the first to offer such a model. I am sure it will become a formidable competitor one day. Just not today.

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. connected customer journeys with 9 channels in most contact centers. Global contact center report shows us which technologies companies are using, and which they are planning to use: A list of contact center technologies companies use and plan to use. Self-service.