4 Reasons You Need to Be Using the Phone for Customer Support
aircall
NOVEMBER 3, 2016
Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. Surveys are very useful in that regard. A phone channel is necessary in of itself.
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