25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. Scott Nazareth.
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