pindrop
OCTOBER 12, 2021
However, despite the customer dissatisfaction, delays, longer wait times, and ongoing data breaches, KBAs do continue to persist and are still one of the more prevalent forms of consumer identity and verification. in 2012 to 6.1% Why is this so? What are companies losing out on by sticking to KBAs?
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. In 2014, smartphone shipments were expected to surpass 1 billion for the first time, marking another milestone in mobile devices’ dominance.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
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