What Is a Knowledge Base and Why Is It Useful?
Comm100
FEBRUARY 5, 2018
Complaints resolution center info. According to a survey of more than 75000 participants, going above and beyond had a lower impact on customer loyalty than actually solving problems. Forrester has found that FAQ page use is on the rise, increasing from 67% to 76% between 2012 and 2014. Training programs.
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