What Is a Knowledge Base and Why Is It Useful?
Comm100
FEBRUARY 5, 2018
Complaints resolution center info. Forrester has found that FAQ page use is on the rise, increasing from 67% to 76% between 2012 and 2014. An example of an internal knowledge base is an HR information system for employees. Topics might include: Payroll. Work schedules and shifts. Office conduct. Recruitment. Training programs.
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