2012 Benchmark Big data Consulting 
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015.
ClearAction
MARCH 21, 2017
Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.
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