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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. The right solutions can help organizations successfully adapt to new and existing contact center trends. Gen Z Has Arrived.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. In fact this number increased from 67% in 2012 to 84% in 2015. @Blair Pleasant , analyst and consultant about Unified Communications. In 2011 Gartner predicted that.