SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Our virtual agents can solve 80% to 90% of customer problems.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

RichCall

SEPTEMBER 13, 2017

self-service. Self-service. consumers are using web self-service more than assisted service. In fact this number increased from 67% in 2012 to 84% in 2015. With a self-service portal, customers can search for their problem online and follow instructions to fix it. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. While efficient and less expensive, many companies are reluctant to discontinue human agent support.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52