2012, Accountability, Agent Empowerment and Management

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2012

Accountability

Agent Empowerment

Management

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

Deploying the most effective and sustainable VEA would require the integration of multiple technologies, such as interaction guidance, decision support, robotic process automation, workflow optimization and agent career path development. Current approaches to agent empowerment. Episode management. Team-based models.

Gamification

Gamification Contact Center Agent Empowerment Self service

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Webinars

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