Nicereply

NOVEMBER 21, 2019

…Once upon a time (in truth it was in 2011) we ran across Nicereply – an interesting tool for getting feedback from our customers developed by a very successful Slovak company Websupport. They were about various examples of gamification that can be used to motivate and compensate your team. 7% increase in score.

Gamification 75

Gamification Surveys Feedback Customer Support 75

Customer Interactions

JULY 7, 2015

"By 2014, more than 70% of Global 2000 organizations will have at least one gamified application" (Gartner 2011). Gamification has long received certain hype, but now it is entering the mainstream. If you have not already jumped into gamification, now is the time to get a running start.

Gamification 28

Gamification 28

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. What’s Inside: Gamification in the Contact Center. A drop in agent productivity or performance is one tell-tale sign of burnout. The Top Contact Center Trends to Watch in 2019.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. HelpScout is a help desk software solution that was founded in 2011. Intercom was founded in California in 2011 by four Irish designers and engineers.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52