The Challenges of Maintaining and Upgrading Call Center Infrastructure
NobelBiz
JUNE 26, 2023
It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems. Example 3: Obsolete Customer Relationship Management (CRM) Tools CRM tools are vital for managing customer interactions and data.
52 
Let's personalize your content