Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
self-service. connected customer journeys with 9 channels in most contact centers. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Self-service. In 2011 Gartner predicted that.
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