airespring

FEBRUARY 25, 2016

With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. How It Works.

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54

Enghouse Interactive

NOVEMBER 29, 2019

Most customer service operations are on a relentless march towards omnichannel. Any implementation needs to be in the context of the customer journey, with a focus on continuous improvement. Ensure your business and your agents have a full view of the customer interaction history. Leverage the power of AI.

Self service 40

Self service Enterprise Chatbots Customer retention 40

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. self-service. Donna Peeples , Customer Experience Strategist.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64