2011, Cloud contact, Customer Experience and Interactive Voice Response

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2011

Cloud contact

Customer Experience

Interactive Voice Response

Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

NICE inContact

JUNE 20, 2018

Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off. The company says that CXone Personal Connection, in particular, has been a real game-changer and in many ways, has revolutionized Hoveround’s contact center.

Customer Service

Customer Service Interactive Voice Response APIs Contact Center

SumTotal Systems Enhances Customer Support with Cloud

NICE inContact

NOVEMBER 27, 2018

But as the company struggled with a decades-old, on-premise system, it was becoming increasingly difficult to provide customers the quality of support they needed—and expected. An acquisition in 2011 proved to be especially fortuitous for SumTotal. SumTotal has never looked back.

Customer Support

Customer Support APIs Interactive Voice Response Contact Center

Customer Contact Central

Hoveround Successfully Navigates Customer Service ? Increases Lead Conversion 116%

SumTotal Systems Enhances Customer Support with Cloud

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