NICE inContact
OCTOBER 21, 2019
It’s all part of a robust customer experience , a central focus for a company that’s grown over the years by not only listening to but delighting its customers. When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly.
NICE inContact
JUNE 20, 2018
Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off. The company says that CXone Personal Connection, in particular, has been a real game-changer and in many ways, has revolutionized Hoveround’s contact center.
NICE inContact
NOVEMBER 27, 2018
But as the company struggled with a decades-old, on-premise system, it was becoming increasingly difficult to provide customers the quality of support they needed—and expected. An acquisition in 2011 proved to be especially fortuitous for SumTotal.
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