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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Jackie Morales Chief Insurance Officer, Bestow. This requires coaching conversations that are part pragmatic and one part heart.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. She is known globally for transforming businesses to earn customer-driven growth.