2011, Chatbots, Customer Support and Virtual Agent

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2011

Chatbots

Customer Support

Virtual Agent

The history of the search engine: from index cards to the AI chatbot

Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. Google added “personalized recognition” to Voice Search on its Android phones in 2010 as well as its Chrome browser in 2011. But how did we reach this point? Interested in finding out more?

Engineering

Engineering Chatbots Self service Virtual Agent

Contact Center Technologies 2017: find out what 23 experts say

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. In 2011 Gartner predicted that.

Contact Center

Contact Center Technology Benchmark Chatbots

Customer Contact Central

The history of the search engine: from index cards to the AI chatbot

Contact Center Technologies 2017: find out what 23 experts say

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