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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Is Empathy Effective for Customer Service? 2011, June 27).

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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Citizen developers can meet some needs better than IT staff Let’s say that a major corporation’s customer service manager wants some new functionality to help the staff in their call center.

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Contact Center Call flow Abandon rate Call Center 52
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