Kayako

OCTOBER 29, 2015

If your support team isn’t using the same tools as the rest of the business this means it’s difficult to use the same tags, adhere to the same service level agreements (SLAs) and generate the same reports. For instance, if their only metric is service level agreements, the quality won’t be in line with an inhouse team.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Table of Contents.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

MARCH 27, 2023

Higher education chatbots are expanding the services available to prospective and current students alike, even while cutting costs. In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Get our monthly customer service news and best practices update delivered to your inbox.

Education 65

Education Chatbots Wait times Surveys 65