Remove 2011 Remove Benchmark Remove Personalization Remove Service level
article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

With so much to gain, all organizations should focus on ways to improve customer service. Knowing how to improve customer service starts by understanding what customers want. Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want.

article thumbnail

Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. Since 2011, it has been a completely different journey, scaling the number of units across Chennai, Gurugram, Mumbai, Pune, Navi Mumbai, Chandigarh, and Delhi, whilst keeping the ground solid and improving consistently.