pindrop

JANUARY 8, 2021

Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Contact Center Security The Pindrop Way – How Pindrop® Protects. Passport Reduces Average Handle Time and Associated Costs . Protect Supercharges Fraud Teams.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

Taylor Reach Group

MAY 18, 2018

In the daily operation of our Call and Contact Centers we throw around metrics and performance measures like they were candy. It has been said that Call Centers produce more data and more measurement opportunities than is possible in almost any other communications channel. This post was published in 2011 and updates in 2018.

Call Center 99

Call Center Metrics Interactive Voice Response Average Handle Time 99

Fonolo

OCTOBER 10, 2017

Our goal is to see every call center offer call-backs, so that no one has to wait on hold ever again. The annual “Contact Center Decision Maker’s Guide” from ContactBabel is one of the best sources of data about the industry. Since 2011, the report has included questions about virtual queuing / call-backs.

Surveys 64

Surveys Call Center Average Handle Time Contact Center 64

Natalie Petouhof

SEPTEMBER 1, 2016

While it’s not always a positive experience, brands need to hear opinions expressed online to enable them to create the necessary corrections, drive strategy, and improve operations for making great customer experiences. If you want more help on these types of calculations, we are here to help !

Airlines 45

Airlines Customer Service Customer Care Metrics 45