2011 APIs Customer Support Interactive Voice Response 
NICE inContact
NOVEMBER 27, 2018
But as the company struggled with a decades-old, on-premise system, it was becoming increasingly difficult to provide customers the quality of support they needed—and expected. An acquisition in 2011 proved to be especially fortuitous for SumTotal. SumTotal has never looked back. Read more about SumTotal’s results.
Talkdesk
JUNE 24, 2016
In fact, our product was created at a Twilio hackathon in 2011. Hacks were judged by our Scott Allison, Director of Customer Support, Blaire Fernandez, Director of Customer Success, and João Quitério, Engineering Manager. This is something innovative that embodies the Talkdesk goal of ‘brilliant customer interactions.’”.
Expert insights. Personalized for you.
48 
Let's personalize your content