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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. A drop in agent productivity or performance is one tell-tale sign of burnout.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not.