2011, Agent burnout and Feedback - Customer Contact Central

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2011

Agent burnout

Feedback

Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. A drop in agent productivity or performance is one tell-tale sign of burnout.

Agent burnout

Agent burnout Call Center Gamification Contact Center

Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. If agents received 0 pieces of feedback from their peers, their peer respect was reported as 3.95/5. 2011, June 27).

Contact Center

Contact Center Coaching Surveys Scripts

Telltale Signs: How to Identify Call Center Agent Burnout

Is the Contact Center a Good Career? Tenured Agents Say Yes

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