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2011

Agent burnout

Contact Center

Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. A drop in agent productivity or performance is one tell-tale sign of burnout.

Agent burnout

Agent burnout Call Center Gamification Contact Center

Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.

Contact Center

Contact Center Coaching Surveys Scripts

Telltale Signs: How to Identify Call Center Agent Burnout

Is the Contact Center a Good Career? Tenured Agents Say Yes

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