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Advanced Chat for CXone: Vera Bradley’s Journey to Excellence

NICE inContact

OCTOBER 21, 2019

It’s all part of a robust customer experience , a central focus for a company that’s grown over the years by not only listening to but delighting its customers. When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. Customers were sending an important message.

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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. A recent survey found that 90% of consumers are “more likely to make a purchase from a business after a positive customer experience”. That’s all very well – but what qualifies as a positive customer experience?

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