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Is Omnichannel Language Support in your Contact Center Strategy?

CX Global Media

JUNE 6, 2017

Manage, track and visualize every detail with real-time insight into usage data, service-level data, call data and population data – all numbers specified by language, all reports customized to your needs. Other departments may also be using language services. You can order on-demand support or schedule ongoing projects.

Contact Center 176
Contact Center Government Healthcare Call Center 176
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Evolution of the support rep: from outsourced to in-office

Kayako

OCTOBER 29, 2015

The birth of mainstream outsourcing: 2000 – 2010. Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). Slowly coming back home: 2010 – 2015. The tools and metrics aren’t aligned.

outsourcing 98
outsourcing Customer Support Feedback Surveys 98
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