2010, Customer centricity, Customer emotions and Surveys

Would Consumers (Really) Spend More For Better Service?

Beyond Philosophy

MAY 20, 2015

More specific, so that the reader doesn’t have to parse whether the study is addressing customer service or customer experience, was the American Express Global Customer Service Barometer, a 2011 survey covering the U.S. The study explored attitudes and preferences toward customer service. and nine other countries.

Airlines

Airlines Wait times Self service Enterprise

Building Loyalty Doesn’t Need a Card

Beyond Philosophy

APRIL 30, 2015

In a 2010 study by Ipsos Mori , out of a study of over 2,000 British people only 23% of them said their loyalty card influenced their decision to make a purchasing decision. It’s clear loyalty programs don’t always drive loyalty , however.

Surveys

Surveys Customer Experience Customer emotions Customer centricity

Customer Contact Central

Would Consumers (Really) Spend More For Better Service?

Building Loyalty Doesn’t Need a Card

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