DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report
DMG Consulting
DECEMBER 7, 2020
Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day. In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%.
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