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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. In 2010, we marked another milestone with the move to our current office space. I would say to him, “let’s go solve some problems, Buddy!”

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Outsource Consultants Makes 2019 Inc. 5000 List

Outsource Consultants

Call center advisory firm Outsource Consultants, LLC is making its first appearance on the list, debuting at #1281 with an impressive 321% 3-year growth rate. Outsource Consultants is honored and excited by this recognition. based call centers. The post Outsource Consultants Makes 2019 Inc.

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.