Avaya

JANUARY 29, 2019

With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67

DMG Consulting

DECEMBER 7, 2020

Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day. In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Netomi

JANUARY 5, 2022

A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98