Hodusoft

MAY 29, 2024

GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010. Robo Dialer: This feature leverages automated voice messaging technology to deliver pre-recorded messages to a targeted list of contacts.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

DMG Consulting

DECEMBER 7, 2020

Quality management (QM) and analytics-enabled quality management (AQM) can identify training and coaching opportunities, and mobile-enabled workforce management (WFM) solutions help keep track of employees and allow agents to adjust their working hours, regardless of where they are located.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Taylor Reach Group

MARCH 20, 2018

While AHT is reduced, the overall results also include lower quality calls, reduced sales and/or increased call volume. Agent Training and Coaching as well as Reward and Recognition programs can lead the agents to reach the potential for the optimized AHT. This content was originally created in 2010 and was updated in 2018.

Average Handle Time 80

Average Handle Time Contact Center Call Center Coaching 80