Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan Gingiss. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.

Customer Support 59

Customer Support Chatbots Surveys Wait times 59

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.

Customer Support 52

Customer Support Chatbots Surveys Wait times 52